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Lifestyle Lets
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Team Nick Hellings

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CORONAVIRUS AN UPDATE FROM LIFESTYLE LETS

 

 

Lifestyle Lets remains fully operational throughout the Coronavirus emergency, however, we have, like other businesses, had to alter the way we work and interact with our clients and suppliers.

Our normal office is closed and our team are working from their respective homes. 

You can call us on either of the following numbers:

Kerry is available to call or text on 07861 881881, Monday to Friday, 9.00am to 3.30pm. Out of hours, you may send NON-URGENT, general enquiries by text which will usually be dealt with the next working day.

Nick is available to call or text on 07793 366466 during the working hours stated above.  This number should also be used for out of hours URGENT enquiries and breakdowns which will be dealt with as soon as possible, subject to availability of our contractors and any spare parts etc.

Emails (enquiries@lifestyle-lets.co.uk) will be working as usual and regularly checked.  This would be our preferred method of contact where possible.  We will also update this website with latest details regarding our operation.

We continue to provide a reactive maintenance service, for essential issues.  Our contractors will carry out their own risk assessments before entering your property but will do everything they can to help subject to maintaining their own and your safety in line with advice from government and their trade bodies.  Please do not be offended if they ask whether you are currently self-isolating, are in quarantine or have been infected with Coronavirus.

They may ask you to vacate the property briefly whilst they are carrying out the repair, or if the repair is non-urgent, they may defer it.  They may also wear the appropriate Personal Protective Equipment, subject to individual circumstances.

We would further ask that you keep us informed if you are self-isolating, are in quarantine or have been infected with Coronavirus. If you live in an apartment, we will in turn notify the Building Managers so they can decide on what action to take, if any.

If you, or someone in your household, has been diagnosed or is awaiting the results of testing, please ensure that any waste or rubbish is not disposed of within the communal facilities.  Your health advisors will be able to provide you with yellow clinical waste bags for this and they will also arrange for the collection of these.

If for any reason, you are unable to pay your rent, it is important that you let us know as soon as possible.  As things stand, any unpaid rent will remain due - In essence, the current situation does not change your contractual or tenancy obligations - although we will work with landlords to help wherever we can.   

Finally, it is important that we have your up to date contact details. If you have changed your phone or email recently, it is important that you let us know as soon as possible.

We would ask that you do please bear with us during these potentially challenging times over the coming months, in the knowledge that we will be doing everything within our power to assist you, subject to any Government restrictions.

 

Please stay safe through these difficult times.