Report a Problem

We will endeavour to respond to any issues relating to the property as quickly as possible. However, you should bear in mind that the majority of matters will be dealt with by our contractors or other agents and we do not have control of their schedules for carrying out repairs or attending breakdowns. Problems occur with electrical appliances, doors, plumbing etc regardless of whether these are situated in rental or any other property. Consequently, the service level you receive should be no different to any homeowner or occupier and in most cases will be much better.

Emergencies constitute serious failures involving plumbing, water, electricity, gas structural issues or security issues which threaten you or the safety of the property. If such emergencies occur you should isolate the gas, electricity or water, or take steps to secure or prevent further damage to the property, only if it is safe for you to do so. You should familiarise yourself with emergency numbers for your gas, electricity and water suppliers. Our main aim in response to an out of hours emergency will be to make everything safe in order that a full repair or restoration can be carried out the next working day.  In an emergency out of hours, please text your enquiry to 07793 366466.

Any hazard caused by breakages should of course be removed or guarded. You should also consider that you may be liable for late or non-reporting of issues that ultimately cause damage to the property.

Non functioning appliances, breakdowns, dripping taps, broken furniture etc, do not constitute emergencies and you should report these and any other general problems to us as soon as it is practical to do so, using the on-line form below.